Returnable and Non-returnable Items

1. Please note that our customized Items are non-returnable (therefore, Luxury Apparel can be returned or exchanged only if such Items are not customized, personalized, or altered).
2. All returned items must be returned in their original condition – uncustomized, unaltered, unworn, unwashed, undamaged, clean, free of lint, with all tags and labels attached (a “Returned Item“). Please note that we will not accept the return of any items in an unsuitable condition, once a tag or label has been removed or which does not adhere to the terms specified in this Section ‎17.
3. If following your submission and our acceptance of a Return Request (as further detailed below) you return an item that does not adhere to these standards, you will not be entitled to receive a refund, we will notify you of this and will return the item to your shipping address.

Return Requests and Refunds

1. If you would like to return an item, please contact us at customer.services@tarabridals.com indicate your order number (which will appear clearly in your confirmation and shipping emails or on your packing slip), and mention the reason for the return (a “Return Request“). All Return Requests must be submitted within fourteen (14) days of your receipt of the applicable Item. We may at our sole discretion, but are not required to, accept Return Request submitted following such fourteen (14) days and/or provide refunds related thereto. 
2. We shall inspect and process your Return Request within fourteen (14) days of receipt. Upon approval, you will receive a confirmation via email and we will issue a return authorization number and label and will instruct you on how to return the Returned Item to us. 
3. Please note that in order to avoid damage during shipment and delivery, Returned Items must be delivered to us in their original packaging (if possible) or in similar packing material (e.g., shoes shall be returned with the original shoe box), and in accordance with any instructions provided by us. Returned items are your responsibility until they reach us, so make sure that they are packed up properly and can’t get damaged on the way. 
4. Once your Returned Item has been received and inspected by us, you will receive a confirmation via email and will be refunded for the original purchase price (the “Refund“). If you paid by a credit card, please make sure to check your bank statement, if you paid using another payment method, please check with the payment provider/issuer to locate the Refund. 
5. Please note We cannot offer any refunds on taxes and customs fees. 

Exchanges

1. If you received your Item yet the fit is not perfect and you wish to get a different size, or if you have decided you want a different color, design, or model, please contact us at customer.services@tarabridals.com indicate your order number (which will appear clearly in your confirmation and shipping emails or on your packing slip) and specify your request (an “Exchange Request“).
2. In order to exchange an Item, such Item must be uncustomized, unaltered, and returned in its original condition – unworn, unwashed, undamaged, clean, free of lint, with all tags and labels attached (an “Exchanged Item“). Please note that we will not exchange any items in an unsuitable condition, once a tag or label has been removed, or which do not adhere to the terms specified in this Section ‎‎25.
3. We shall inspect and process your Exchange Request within fourteen (14) days of receipt. Upon approval, you will receive a confirmation via email and we will issue an exchange authorization number and label and instruct you on how to return the Exchanged Item to us, free of charge.
4. Please note that in order to avoid damage during shipment, Exchanged Items must be delivered to us in their original packaging (if possible) or in similar packing material (e.g., shoes shall be returned with the original shoe box), and in accordance with any instructions provided by us. Exchanged items are your responsibility until they reach us, so make sure that they are packed up properly and can’t get damaged on the way. 
5. Once your Exchanged Item has been received and inspected by us, we will receive a confirmation via email and will send you the item you requested to receive, if such Item is more expensive than the Exchanged Item we will send you a link to pay the additional amount, is such Item is less expensive we will send you credit by email. 
6. We allow the first exchange at no additional cost.         

• Our Items are designed using top-quality materials and fabrics. If by any chance you received a defective, damaged, or incorrect Item, we’re really sorry and we’ll make it right, No worries! Please contact us at customer.services@tarabridals.com within fourteen (14) days of receipt of the Item, indicate your order number (order number will appear clearly in your confirmation and shipping emails or on your packing slip), and mention the problem. We will do our best to replace defective, damaged, or incorrect items.  

CHANGES OR CANCELLATIONS OF ORDERS

We start processing orders as soon as they are submitted via the Website and therefore we are unable to change or cancel Orders once confirmed by our personal online assistant. This includes changes to Items, payment method, shipping address, and the shipping method. However, if you wish to return or exchange your item once received, please adhere to the “Returns and Exchange” terms listed below.