We realize that you want to receive your purchased Item as soon as possible, therefore, we start processing each Orders as soon as submitted. Please note that completion of the online checkout process does not constitute our acceptance of your Order. We will notify you by email as soon as possible to acknowledge that we have received and are processing your Order.
Dispatch and delivery times shall vary according to the ordered Item (as specified within the Order and detailed below) and your delivery address. To ensure that your items arrive in time for your event, please refer to the estimated delivery period specified in your shopping bag. The periods indicated below are estimations since some Items are made upon submitting your Order.
Groom Dresses are usually delivered within seven (7) weeks;
Wedding Gowns are usually delivered within two (2) to eight (8) weeks;
Special Occasion are usually delivered within two (2) business days;
Luxury Apparel are usually delivered within thirteen (13) weeks.
We take great care to ensure the quality of each Item and prepare it for shipping. Within 24-48 hours following your submission of an Order, you will be contacted by a personal online assistant who will confirm your order, provide you with information regarding the delivery process and time estimations, and, upon receipt, will follow up with you to make sure you are happy with your Item.
Please do not hesitate to contact us via email at email@example.com and request to deliver your Item earlier, and we will do our best to accommodate your request and support your needs. Express delivery may be subject to the payment of additional fees.
Please bear in mind that we shall not be responsible and liable for any delays in delivery and shipment caused by events beyond our reasonable control, such as strikes, shortages, riots, insurrection, fires, flood, storms, explosions, acts of God, war, government or quasi-governmental authorities actions, acts of terrorism, earthquakes, power outages, pandemic or epidemic (or similar regional health crisis).